Frequently Asked Questions

Quick answers to the questions we hear most.

Products

Are KOIOS parts dishwasher safe?

Most detachable parts — blending cups, blades, bowls and discs — are top-rack dishwasher safe. Motor bases should be wiped clean, never submerged. Check each product page for specifics.

What filters do the air purifiers use?

Our air purifiers use a true-HEPA filter stage that captures 99.97% of particles down to 0.3 microns, plus activated carbon for odors. Replacement filters are available for each model.

Are the materials BPA-free?

Yes. Food-contact parts are made from BPA-free Tritan or food-grade stainless steel.

Orders & payment

What payment methods do you accept?

All major credit cards (Visa, Mastercard, American Express), PayPal and Apple Pay.

Can I change or cancel my order?

If it hasn’t shipped yet, email hello@koios.pages.dev as soon as possible and we’ll do our best.

Shipping & returns

How long does shipping take?

Standard delivery is typically 3–7 business days. See Shipping & Delivery.

What is your return policy?

90-day returns plus a 2-year warranty. See Returns & Warranty.